Privacy Policy

Unbottled ("Company," "we," "us," or "our") operates the website unbottled.co.in and provides relationship guidance services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

2.1 Personal Information You Provide

When you use our services, you may provide:

• Identity Information: Name, age, gender
• Contact Information: Email address, phone number
• Payment Information: Billing details (processed securely by payment providers)
• Session Information: Notes, preferences, and information shared during sessions
• Communication: Messages, emails, and feedback you send us

2.2 Automatically Collected Information

When you access our platform, we may automatically collect:

• Device Information: Device type, operating system, browser type
• Usage Data: Pages visited, time spent, click patterns
• Location Data: General geographic location based on IP address
• Cookies: Session and preference cookies (see Cookie Policy below)

2.3 Sensitive Information

We use your information for the following purposes:

3.1 Service Delivery

• Matching you with appropriate coaches
• Scheduling and managing sessions
• Providing personalized guidance and resources
• Processing payments and managing subscriptions

3.2 Communication

• Sending booking confirmations and reminders
• Responding to inquiries and support requests
• Sharing session notes and follow-up materials
• Sending newsletters and updates (with your consent)

3.3 Improvement and Analytics

• Analyzing usage patterns to improve our services
• Conducting research to enhance coaching effectiveness
• Troubleshooting technical issues

3.4 Legal and Safety

• Complying with legal obligations
• Protecting the safety of our users and staff
• Preventing fraud and abuse

We do NOT sell your personal information. We may share your information only in these circumstances:

4.1 With Coaches

Your assigned coach will have access to information necessary to provide effective guidance. Coaches are bound by strict confidentiality agreements.

4.2 Service Providers

We may share information with trusted third parties who assist us in:

• Payment processing (Razorpay, etc.)
• Email and communication services
• Cloud hosting and storage
• Analytics and performance monitoring

These providers are contractually obligated to protect your information.

4.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect the rights, property, or safety of Unbottled, our users, or others
• Report suspected illegal activities
• Address imminent risk of harm

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

We implement robust security measures to protect your information:

• Encryption: All data is encrypted in transit (SSL/TLS) and at rest
• Access Controls: Strict access limits based on role and necessity
• Secure Infrastructure: Industry-standard cloud security practices
• Regular Audits: Periodic security assessments and updates
• Employee Training: Staff trained on data protection and privacy

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce agreements

Session notes and coaching records are retained for 3 years after your last session, unless you request earlier deletion.

You have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw consent for optional data processing

To exercise these rights, please contact us at hello@unbottled.co.in. We will respond within 30 days.

We use cookies and similar technologies for:

• Essential Cookies: Required for the platform to function (login, security)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Understand how visitors use our platform
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

Our services are not intended for individuals under 16 years of age. We do not knowingly collect information from children under 16. If we learn we have collected such information, we will delete it promptly.

Your information may be processed in countries other than India. We ensure appropriate safeguards are in place when transferring data internationally, in compliance with applicable data protection laws.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent notice on our platform. The "Last Updated" date at the top reflects the most recent version.

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

In accordance with the Information Technology Act, 2000 and rules thereunder, the name and contact details of the Grievance Officer are: